Dollar Rent-A-Car: I only wanted to confirm that the "hold" using...
A Dollar Rent-A-Car customer review by GetHuman user GetHuman-373932 from November 21st, 2017
Background on GetHuman-373932's case
GetHuman: GetHuman-373932 - can you tell our other Dollar Rent-A-Car customers when your case took place?
GetHuman-373932: Yeah. It was late at night, on November 13th.
GetHuman: Did you reach out to Dollar Rent-A-Car, and if so, how?
GetHuman: And which of these common Dollar Rent-A-Car customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-373932 a list of common Dollar Rent-A-Car problems)
GetHuman-373932: "Missing item" was why I was trying to call.
GetHuman-373932's review of Dollar Rent-A-Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Dollar Rent-A-Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-373932: I only wanted to confirm that the "hold" using my credit card would NOT be used as I made the reservation for some else and their credit card would be used upon pick-up. I was assured that my credit card was only being used for the "hold" and that the party picking up the car could use his own credit card. The representative assured me that my credit card would NOT be charged after she talked to her supervisor.
GetHuman: Let's quantify your experience contacting Dollar Rent-A-Car. On a scale of 1 to 5, how easy is it go get help on a Dollar Rent-A-Car problem?
GetHuman-373932: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-373932: I'd give them a two out of five on communication.
GetHuman: And what about Dollar Rent-A-Car's ability to quickly and effectively address your problem?
GetHuman-373932: For that I would say three out of five.
GetHuman: And finally- any advice for other Dollar Rent-A-Car customers?
GetHuman-373932: Call them early in the day or late. Don't forget any personal or account information you might need for Dollar Rent-A-Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-373932 taken from his Dollar Rent-A-Car customer service problem that occurred on November 13th, 2017.