Dollar Rent-A-Car: You can never speak to a person at a local offi...
A Dollar Rent-A-Car customer review by GetHuman user ~KCSK from November 14th, 2017
Background on ~KCSK's case
GetHuman: ~KCSK - can you tell our other Dollar Rent-A-Car customers when your case took place?
~KCSK: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to Dollar Rent-A-Car, and if so, how?
GetHuman: And which of these common Dollar Rent-A-Car customer issues best describes the reason you wanted to talk to them?
(Shows ~KCSK a list of common Dollar Rent-A-Car problems)
~KCSK: "Overcharge/Strange charge" was why I was trying to call.
~KCSK's review of Dollar Rent-A-Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Dollar Rent-A-Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KCSK: You can never speak to a person at a local office where you are returning car. No local numbers to be found anywhere. When you finally get a hold of someone they are in the Phillipines and don't understand basic questions you are asking about in the USA.
GetHuman: Let's quantify your experience contacting Dollar Rent-A-Car. On a scale of 1 to 5, how easy is it go get help on a Dollar Rent-A-Car problem?
~KCSK: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KCSK: I'd give them a two out of five on communication.
GetHuman: And what about Dollar Rent-A-Car's ability to quickly and effectively address your problem?
~KCSK: For that I would say one out of five.
GetHuman: And finally- any advice for other Dollar Rent-A-Car customers?
~KCSK: Call them early in the day or late. Don't forget any personal or account information you might need for Dollar Rent-A-Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KCSK taken from his Dollar Rent-A-Car customer service problem that occurred on November 12th, 2017.