Dominion East Ohio: I was told there online payment system was down...
A Dominion East Ohio customer review by GetHuman user ~Bet from November 25th, 2017
Background on ~Bet's case
GetHuman: ~Bet - can you tell our other Dominion East Ohio customers when your case took place?
~Bet: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to Dominion East Ohio, and if so, how?
GetHuman: And which of these common Dominion East Ohio customer issues best describes the reason you wanted to talk to them?
(Shows ~Bet a list of common Dominion East Ohio problems)
~Bet: "Complaint" was why I was trying to call.
~Bet's review of Dominion East Ohio customer service
GetHuman: So how would you sum up your experience for GetHuman's Dominion East Ohio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bet: I was told there online payment system was down and they had no clue when it would be up and running. And if I wanted to pay it over the phone it would be a fee. WHAT??!? I get charged for there system being down
GetHuman: Let's quantify your experience contacting Dominion East Ohio. On a scale of 1 to 5, how easy is it go get help on a Dominion East Ohio problem?
~Bet: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bet: I'd give them a two out of five on communication.
GetHuman: And what about Dominion East Ohio's ability to quickly and effectively address your problem?
~Bet: For that I would say five out of five.
GetHuman: And finally- any advice for other Dominion East Ohio customers?
~Bet: Call them early in the day or late. Don't forget any personal or account information you might need for Dominion East Ohio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bet taken from his Dominion East Ohio customer service problem that occurred on November 24th, 2017.