Dominion North Carolina Power: Operator insisted that she knew better than I...
A Dominion North Carolina Power customer review by GetHuman user ~JW from November 22nd, 2017
Background on ~JW's case
GetHuman: ~JW - can you tell our other Dominion North Carolina Power customers when your case took place?
~JW: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Dominion North Carolina Power, and if so, how?
GetHuman: And which of these common Dominion North Carolina Power customer issues best describes the reason you wanted to talk to them?
(Shows ~JW a list of common Dominion North Carolina Power problems)
~JW: "Setup service" was why I was trying to call.
~JW's review of Dominion North Carolina Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Dominion North Carolina Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JW: Operator insisted that she knew better than I, the end result was that she gave me a number to call in a department that had nothing to do with the reason for my call
GetHuman: Let's quantify your experience contacting Dominion North Carolina Power. On a scale of 1 to 5, how easy is it go get help on a Dominion North Carolina Power problem?
~JW: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JW: I'd give them a one out of five on communication.
GetHuman: And what about Dominion North Carolina Power's ability to quickly and effectively address your problem?
~JW: For that I would say one out of five.
GetHuman: And finally- any advice for other Dominion North Carolina Power customers?
~JW: Call them early in the day or late. Don't forget any personal or account information you might need for Dominion North Carolina Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JW taken from his Dominion North Carolina Power customer service problem that occurred on November 12th, 2017.
Dominion North Carolina Power
1.20 of 5 stars | 2 reviews
~JW's Dominion North Carolina Power Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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