Domino's Pizza: Dominos ******I placed an order online and wait...
A Domino's Pizza customer review by GetHuman user ~Ahouston from November 20th, 2017
Background on ~Ahouston's case
GetHuman: ~Ahouston - can you tell our other Domino's Pizza customers when your case took place?
~Ahouston: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Domino's Pizza, and if so, how?
GetHuman: And which of these common Domino's Pizza customer issues best describes the reason you wanted to talk to them?
(Shows ~Ahouston a list of common Domino's Pizza problems)
~Ahouston: "Overcharge/Strange charge" was why I was trying to call.
~Ahouston's review of Domino's Pizza customer service
GetHuman: So how would you sum up your experience for GetHuman's Domino's Pizza customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ahouston: Dominos ******I placed an order online and waited about ** mins, putting into consideration cook and delivery time, before going back online and checking the status of my pizza. The status said it had been delivered. I then called the store and spoke to Will who told me I did not leave an apartment number online and said he still had my pizza at the store. I assured him that I not only left an apartment number but the building number as well. He then told me that he personally called my cell phone and I had not received a call. He did not have much to say and was quick to pass my problem on to a manager. the manager Jason did not seem very understanding of my situation that I had paid up front for my order I did not receive and both employees I spoke with seemed very short and rude. they did not see the error in their ways and blamed me for not receiving their phone call. Jason then said If I still wanted my pizza he could have it to me in * mins cause it was still sitting at their sto
GetHuman: Let's quantify your experience contacting Domino's Pizza. On a scale of 1 to 5, how easy is it go get help on a Domino's Pizza problem?
~Ahouston: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ahouston: I'd give them a two out of five on communication.
GetHuman: And what about Domino's Pizza's ability to quickly and effectively address your problem?
~Ahouston: For that I would say five out of five.
GetHuman: And finally- any advice for other Domino's Pizza customers?
~Ahouston: Call them early in the day or late. Don't forget any personal or account information you might need for Domino's Pizza to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ahouston taken from his Domino's Pizza customer service problem that occurred on November 18th, 2017.