Dear DreamHost Customers,*I have been using Dre...
A DreamHost customer review by GetHuman user ~micorg from November 23rd, 2017
Background on ~micorg's case
GetHuman: ~micorg - can you tell our other DreamHost customers when your case took place?
~micorg: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to DreamHost, and if so, how?
GetHuman: And which of these common DreamHost customer issues best describes the reason you wanted to talk to them?
(Shows ~micorg a list of common DreamHost problems)
~micorg: "Service problem" was why I was trying to contact.
~micorg's review of DreamHost customer service
GetHuman: So how would you sum up your experience for GetHuman's DreamHost customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~micorg: Dear DreamHost Customers,*I have been using DreamHost Hosting services for the last couple of years, and I have two active domains and several not so active domains, they are all mine and registered via DreamHost.**Most of my experience with customer service or technical support is like questions about "Spam Emails" or server down or just basics, through their so called "LIVE CHAT".**However, never I knew the fact that "DreamHost" do not have or do not provide Telephone support unless you buy or a phone support subscriber?.**And, never I knew that the so called "live support" is only if you can log into the control Panel?. And, ofcourse, it goes without saying they do not have any email support, especially if your emails fail or server down, they do not respond to emails that are not registered into DreamHost.**With the above background, imagine you are unable to log into the control panel (if you had two step logging by enabling verification code sent to your email?), so you have no a
GetHuman: Let's quantify your experience contacting DreamHost. On a scale of 1 to 5, how easy is it go get help on a DreamHost problem?
~micorg: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~micorg: I'd give them a one out of five on communication.
GetHuman: And what about DreamHost's ability to quickly and effectively address your problem?
~micorg: For that I would say two out of five.
GetHuman: And finally- any advice for other DreamHost customers?
~micorg: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for DreamHost to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~micorg taken from his DreamHost customer service problem that occurred on November 15th, 2017.