Drugstore.com: Had a problem with an ordered item being damage...
A Drugstore.com customer review by GetHuman user ~ceebee from November 12th, 2017
Background on ~ceebee's case
GetHuman: ~ceebee - can you tell our other Drugstore.com customers when your case took place?
~ceebee: Yeah. It was evening, on November 7th.
GetHuman: Did you reach out to Drugstore.com, and if so, how?
GetHuman: And which of these common Drugstore.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ceebee a list of common Drugstore.com problems)
~ceebee: "Complaint" was why I was trying to call.
~ceebee's review of Drugstore.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Drugstore.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ceebee: Had a problem with an ordered item being damaged. The rep took care of my problem immediately with no hassal.
GetHuman: Let's quantify your experience contacting Drugstore.com. On a scale of 1 to 5, how easy is it go get help on a Drugstore.com problem?
~ceebee: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ceebee: I'd give them a one out of five on communication.
GetHuman: And what about Drugstore.com's ability to quickly and effectively address your problem?
~ceebee: For that I would say one out of five.
GetHuman: And finally- any advice for other Drugstore.com customers?
~ceebee: Call them early in the day or late. Don't forget any personal or account information you might need for Drugstore.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ceebee taken from his Drugstore.com customer service problem that occurred on November 7th, 2017.