E-ZPass New Jersey: Customer service rep initially spoke so fast it...
A E-ZPass New Jersey customer review by GetHuman user ~foolishcop from November 7th, 2017
Background on ~foolishcop's case
GetHuman: ~foolishcop - can you tell our other E-ZPass New Jersey customers when your case took place?
~foolishcop: Yes I can. It was morning, on October 31st.
GetHuman: Did you reach out to E-ZPass New Jersey, and if so, how?
GetHuman: And which of these common E-ZPass New Jersey customer issues best describes the reason you wanted to talk to them?
(Shows ~foolishcop a list of common E-ZPass New Jersey problems)
~foolishcop: "Add Car to Account" was why I was trying to call.
~foolishcop's review of E-ZPass New Jersey customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass New Jersey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~foolishcop: Customer service rep initially spoke so fast it sounded like a completely different language (maybe it was). Once she slowed down, I was able to get my problem resolved immediately. I didn't have to hit "*" after "*" to get a human though. I was only hold for just ** seconds
GetHuman: Let's quantify your experience contacting E-ZPass New Jersey. On a scale of 1 to 5, how easy is it go get help on a E-ZPass New Jersey problem?
~foolishcop: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~foolishcop: I'd give them a two out of five on communication.
GetHuman: And what about E-ZPass New Jersey's ability to quickly and effectively address your problem?
~foolishcop: For that I would say five out of five.
GetHuman: And finally- any advice for other E-ZPass New Jersey customers?
~foolishcop: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass New Jersey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~foolishcop taken from his E-ZPass New Jersey customer service problem that occurred on October 31st, 2017.