ESET, Inc.: The rep was very helpful and was able to resolv...
A ESET, Inc. customer review by GetHuman user ~Chris from November 27th, 2017
Background on ~Chris's case
GetHuman: ~Chris - can you tell our other ESET, Inc. customers when your case took place?
~Chris: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to ESET, Inc., and if so, how?
GetHuman: And which of these common ESET, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris a list of common ESET, Inc. problems)
~Chris: "Returns" was why I was trying to call.
~Chris's review of ESET, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's ESET, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris: The rep was very helpful and was able to resolve the issue right away without trying to upsell anything or giving me a bunch of red tape. I had chosen the wrong option for only * license and actually needed *. He only charged me the difference.
GetHuman: Let's quantify your experience contacting ESET, Inc.. On a scale of 1 to 5, how easy is it go get help on a ESET, Inc. problem?
~Chris: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris: I'd give them a five out of five on communication.
GetHuman: And what about ESET, Inc.'s ability to quickly and effectively address your problem?
~Chris: For that I would say five out of five.
GetHuman: And finally- any advice for other ESET, Inc. customers?
~Chris: Call them early in the day or late. Don't forget any personal or account information you might need for ESET, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris taken from his ESET, Inc. customer service problem that occurred on November 20th, 2017.