EZ-Pass Massachusetts: These ******* are typical of the arrogant...
A EZ-Pass Massachusetts customer review by GetHuman user ~MovingToTexas from November 24th, 2017
Background on ~MovingToTexas's case
GetHuman: ~MovingToTexas - can you tell our other EZ-Pass Massachusetts customers when your case took place?
~MovingToTexas: Yes I can. It was evening, on November 22nd.
GetHuman: Did you reach out to EZ-Pass Massachusetts, and if so, how?
GetHuman: And which of these common EZ-Pass Massachusetts customer issues best describes the reason you wanted to talk to them?
(Shows ~MovingToTexas a list of common EZ-Pass Massachusetts problems)
~MovingToTexas: "Cancel booking" was why I was trying to call.
~MovingToTexas's review of EZ-Pass Massachusetts customer service
GetHuman: So how would you sum up your experience for GetHuman's EZ-Pass Massachusetts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MovingToTexas: These ******* are typical of the arrogant ************ who run the Commonwealth of Massachusetts. It is like a ******* Ponzi scheme. What other business does not allow internet access for registered customers? What other business charging for multiple transponders under the same account does not have the accounts linked when accessed by their own customer service associates?
GetHuman: Let's quantify your experience contacting EZ-Pass Massachusetts. On a scale of 1 to 5, how easy is it go get help on a EZ-Pass Massachusetts problem?
~MovingToTexas: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MovingToTexas: I'd give them a five out of five on communication.
GetHuman: And what about EZ-Pass Massachusetts's ability to quickly and effectively address your problem?
~MovingToTexas: For that I would say five out of five.
GetHuman: And finally- any advice for other EZ-Pass Massachusetts customers?
~MovingToTexas: Call them early in the day or late. Don't forget any personal or account information you might need for EZ-Pass Massachusetts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MovingToTexas taken from his EZ-Pass Massachusetts customer service problem that occurred on November 22nd, 2017.