EZ-Pass Massachusetts: Was attempting to clear up son's EZ pass violat...
A EZ-Pass Massachusetts customer review by GetHuman user ~KC from November 18th, 2017
Background on ~KC's case
GetHuman: ~KC - can you tell our other EZ-Pass Massachusetts customers when your case took place?
~KC: Yup. It was late at night, on November 9th.
GetHuman: Did you reach out to EZ-Pass Massachusetts, and if so, how?
GetHuman: And which of these common EZ-Pass Massachusetts customer issues best describes the reason you wanted to talk to them?
(Shows ~KC a list of common EZ-Pass Massachusetts problems)
~KC: "Overcharges on My Account" was why I was trying to call.
~KC's review of EZ-Pass Massachusetts customer service
GetHuman: So how would you sum up your experience for GetHuman's EZ-Pass Massachusetts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KC: Was attempting to clear up son's EZ pass violation. Representative Victor was knowledgable and extremely helpful. Advised me about possibly reducing fine by writing short appeal. I declined but appreciated the info. Pleasant and polite, so unlike most 'collections'. Thank you.
GetHuman: Let's quantify your experience contacting EZ-Pass Massachusetts. On a scale of 1 to 5, how easy is it go get help on a EZ-Pass Massachusetts problem?
~KC: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KC: I'd give them a five out of five on communication.
GetHuman: And what about EZ-Pass Massachusetts's ability to quickly and effectively address your problem?
~KC: For that I would say three out of five.
GetHuman: And finally- any advice for other EZ-Pass Massachusetts customers?
~KC: Call them early in the day or late. Don't forget any personal or account information you might need for EZ-Pass Massachusetts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KC taken from his EZ-Pass Massachusetts customer service problem that occurred on November 9th, 2017.