EZ-Pass Massachusetts: Wow! Thank you so much for taking care of our i...
A EZ-Pass Massachusetts customer review by GetHuman user ~jpjvreilly from November 27th, 2017
Background on ~jpjvreilly's case
GetHuman: ~jpjvreilly - can you tell our other EZ-Pass Massachusetts customers when your case took place?
~jpjvreilly: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to EZ-Pass Massachusetts, and if so, how?
GetHuman: And which of these common EZ-Pass Massachusetts customer issues best describes the reason you wanted to talk to them?
(Shows ~jpjvreilly a list of common EZ-Pass Massachusetts problems)
~jpjvreilly: "Overcharge/Strange charge" was why I was trying to call.
~jpjvreilly's review of EZ-Pass Massachusetts customer service
GetHuman: So how would you sum up your experience for GetHuman's EZ-Pass Massachusetts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jpjvreilly: Wow! Thank you so much for taking care of our issue so quickly! This is a terrific operation- shout outs to Sarah!
GetHuman: Let's quantify your experience contacting EZ-Pass Massachusetts. On a scale of 1 to 5, how easy is it go get help on a EZ-Pass Massachusetts problem?
~jpjvreilly: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jpjvreilly: I'd give them a two out of five on communication.
GetHuman: And what about EZ-Pass Massachusetts's ability to quickly and effectively address your problem?
~jpjvreilly: For that I would say five out of five.
GetHuman: And finally- any advice for other EZ-Pass Massachusetts customers?
~jpjvreilly: Call them early in the day or late. Don't forget any personal or account information you might need for EZ-Pass Massachusetts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jpjvreilly taken from his EZ-Pass Massachusetts customer service problem that occurred on November 23rd, 2017.