Electronic Arts: I waited ** minutes for EA support live chat on...
A Electronic Arts customer review by GetHuman user GetHuman-304802 from October 28th, 2017
Background on GetHuman-304802's case
GetHuman: GetHuman-304802 - can you tell our other Electronic Arts customers when your case took place?
GetHuman-304802: Yeah. It was morning, on October 20th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-304802 a list of common Electronic Arts problems)
GetHuman-304802: "Dispute a Charge" was why I was trying to contact.
GetHuman-304802's review of Electronic Arts customer service
GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-304802: I waited ** minutes for EA support live chat on an installation problem, and just as I was seconds away from connection, I was told that my live chat wait had been cancelled - talk about being screwed!*The EA database had previously failed to produce any remedies even remotely relevant to my problem, after * search attempts.
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
GetHuman-304802: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-304802: I'd give them a one out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
GetHuman-304802: For that I would say one out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
GetHuman-304802: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-304802 taken from his Electronic Arts customer service problem that occurred on October 20th, 2017.