Empire Blue Cross Blue Shield: * phone calls, * numbers and I never got a huma...
A Empire Blue Cross Blue Shield customer review by GetHuman user ~fed up from November 18th, 2017
Background on ~fed up's case
GetHuman: ~fed up - can you tell our other Empire Blue Cross Blue Shield customers when your case took place?
~fed up: Yup. It was evening, on November 9th.
GetHuman: Did you reach out to Empire Blue Cross Blue Shield, and if so, how?
GetHuman: And which of these common Empire Blue Cross Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~fed up a list of common Empire Blue Cross Blue Shield problems)
~fed up: "Overcharge/Strange charge" was why I was trying to call.
~fed up's review of Empire Blue Cross Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Empire Blue Cross Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fed up: * phone calls, * numbers and I never got a human on the phone. How am I supposed to do my job if I can't get clarification or a freaking human on the phone?!?!?! this is ridiculous!!!!
GetHuman: Let's quantify your experience contacting Empire Blue Cross Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Empire Blue Cross Blue Shield problem?
~fed up: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fed up: I'd give them a three out of five on communication.
GetHuman: And what about Empire Blue Cross Blue Shield's ability to quickly and effectively address your problem?
~fed up: For that I would say two out of five.
GetHuman: And finally- any advice for other Empire Blue Cross Blue Shield customers?
~fed up: Call them early in the day or late. Don't forget any personal or account information you might need for Empire Blue Cross Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fed up taken from his Empire Blue Cross Blue Shield customer service problem that occurred on November 9th, 2017.