Empire Blue Cross Blue Shield: How do you speak to an actual person on the Pro...
A Empire Blue Cross Blue Shield customer review by GetHuman user GetHuman-140989 from November 13th, 2017
Background on GetHuman-140989's case
GetHuman: GetHuman-140989 - can you tell our other Empire Blue Cross Blue Shield customers when your case took place?
GetHuman-140989: Yes. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Empire Blue Cross Blue Shield, and if so, how?
GetHuman: And which of these common Empire Blue Cross Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-140989 a list of common Empire Blue Cross Blue Shield problems)
GetHuman-140989: "Renew coverage" was why I was trying to call.
GetHuman-140989's review of Empire Blue Cross Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Empire Blue Cross Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-140989: How do you speak to an actual person on the Provider Relations lines? We waste so much time trying to get a hold of someone at BCBS. Worst insurance company EVER! I guess theu don't want the patients to know their actual benefits!!!
GetHuman: Let's quantify your experience contacting Empire Blue Cross Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Empire Blue Cross Blue Shield problem?
GetHuman-140989: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-140989: I'd give them a five out of five on communication.
GetHuman: And what about Empire Blue Cross Blue Shield's ability to quickly and effectively address your problem?
GetHuman-140989: For that I would say one out of five.
GetHuman: And finally- any advice for other Empire Blue Cross Blue Shield customers?
GetHuman-140989: Call them early in the day or late. Don't forget any personal or account information you might need for Empire Blue Cross Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-140989 taken from his Empire Blue Cross Blue Shield customer service problem that occurred on November 5th, 2017.