Empire Blue Cross Blue Shield: No one ever answered the line after waiting for...
A Empire Blue Cross Blue Shield customer review by GetHuman user ~Lee Gallagher from November 20th, 2017
Background on ~Lee Gallagher's case
GetHuman: ~Lee Gallagher - can you tell our other Empire Blue Cross Blue Shield customers when your case took place?
~Lee Gallagher: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Empire Blue Cross Blue Shield, and if so, how?
GetHuman: And which of these common Empire Blue Cross Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~Lee Gallagher a list of common Empire Blue Cross Blue Shield problems)
~Lee Gallagher: "Make/Chase a claim" was why I was trying to call.
~Lee Gallagher's review of Empire Blue Cross Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Empire Blue Cross Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lee Gallagher: No one ever answered the line after waiting for fifty minutes, all they told me was where to send the money, that was not why I was calling...
GetHuman: Let's quantify your experience contacting Empire Blue Cross Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Empire Blue Cross Blue Shield problem?
~Lee Gallagher: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lee Gallagher: I'd give them a one out of five on communication.
GetHuman: And what about Empire Blue Cross Blue Shield's ability to quickly and effectively address your problem?
~Lee Gallagher: For that I would say five out of five.
GetHuman: And finally- any advice for other Empire Blue Cross Blue Shield customers?
~Lee Gallagher: Call them early in the day or late. Don't forget any personal or account information you might need for Empire Blue Cross Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lee Gallagher taken from his Empire Blue Cross Blue Shield customer service problem that occurred on November 14th, 2017.