Empire Blue Cross Blue Shield: beyond pathetic. I have been held on hold for O...
A Empire Blue Cross Blue Shield customer review by GetHuman user ~maimom from November 20th, 2017
Background on ~maimom's case
GetHuman: ~maimom - can you tell our other Empire Blue Cross Blue Shield customers when your case took place?
~maimom: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to Empire Blue Cross Blue Shield, and if so, how?
GetHuman: And which of these common Empire Blue Cross Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~maimom a list of common Empire Blue Cross Blue Shield problems)
~maimom: "Speak to an agent" was why I was trying to call.
~maimom's review of Empire Blue Cross Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Empire Blue Cross Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maimom: beyond pathetic. I have been held on hold for OVER *** minutes today, on two separate phone calls, during which I was able to speak to an Empire Rep of any kind for only a few minutes before being put back uselessly on hold. this is worse than horrible. If I could I'd give them a -*
GetHuman: Let's quantify your experience contacting Empire Blue Cross Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Empire Blue Cross Blue Shield problem?
~maimom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maimom: I'd give them a five out of five on communication.
GetHuman: And what about Empire Blue Cross Blue Shield's ability to quickly and effectively address your problem?
~maimom: For that I would say four out of five.
GetHuman: And finally- any advice for other Empire Blue Cross Blue Shield customers?
~maimom: Call them early in the day or late. Don't forget any personal or account information you might need for Empire Blue Cross Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maimom taken from his Empire Blue Cross Blue Shield customer service problem that occurred on November 12th, 2017.