Empire Blue Cross Blue Shield: been on hold for days...said payment was never...
A Empire Blue Cross Blue Shield customer review by GetHuman user ~soda 7020 from November 20th, 2017
Background on ~soda 7020's case
GetHuman: ~soda 7020 - can you tell our other Empire Blue Cross Blue Shield customers when your case took place?
~soda 7020: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Empire Blue Cross Blue Shield, and if so, how?
GetHuman: And which of these common Empire Blue Cross Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~soda 7020 a list of common Empire Blue Cross Blue Shield problems)
~soda 7020: "Find a provider" was why I was trying to call.
~soda 7020's review of Empire Blue Cross Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Empire Blue Cross Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~soda 7020: been on hold for days...said payment was never made ethe phone with even thou i did it on the phone with a live person...
GetHuman: Let's quantify your experience contacting Empire Blue Cross Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Empire Blue Cross Blue Shield problem?
~soda 7020: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~soda 7020: I'd give them a four out of five on communication.
GetHuman: And what about Empire Blue Cross Blue Shield's ability to quickly and effectively address your problem?
~soda 7020: For that I would say three out of five.
GetHuman: And finally- any advice for other Empire Blue Cross Blue Shield customers?
~soda 7020: Call them early in the day or late. Don't forget any personal or account information you might need for Empire Blue Cross Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~soda 7020 taken from his Empire Blue Cross Blue Shield customer service problem that occurred on November 14th, 2017.