Empire Blue Cross Blue Shield: Can not get my problem resolved. System on lin...
A Empire Blue Cross Blue Shield customer review by GetHuman user ~Janet Spano from November 19th, 2017
Background on ~Janet Spano's case
GetHuman: ~Janet Spano - can you tell our other Empire Blue Cross Blue Shield customers when your case took place?
~Janet Spano: Yes. It was late at night, on November 10th.
GetHuman: Did you reach out to Empire Blue Cross Blue Shield, and if so, how?
GetHuman: And which of these common Empire Blue Cross Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~Janet Spano a list of common Empire Blue Cross Blue Shield problems)
~Janet Spano: "Billing inquiry" was why I was trying to call.
~Janet Spano's review of Empire Blue Cross Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Empire Blue Cross Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janet Spano: Can not get my problem resolved. System on line or on phone with live customer person will not accept my payment for Jan. ****. Sent check with paperwork certified. They received it on ***** and sent a letter saying my check was not in envelope. I know it was, however, since my only interest is that I have health insurance I have tried to pay it over the phone and online with multiple methods - all have been declined. Have been told it is because it is in process. This is * weedks of wasted time getting me no where. I need help. One of your employees Janell id *AD***** tried to help me
GetHuman: Let's quantify your experience contacting Empire Blue Cross Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Empire Blue Cross Blue Shield problem?
~Janet Spano: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janet Spano: I'd give them a three out of five on communication.
GetHuman: And what about Empire Blue Cross Blue Shield's ability to quickly and effectively address your problem?
~Janet Spano: For that I would say two out of five.
GetHuman: And finally- any advice for other Empire Blue Cross Blue Shield customers?
~Janet Spano: Call them early in the day or late. Don't forget any personal or account information you might need for Empire Blue Cross Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janet Spano taken from his Empire Blue Cross Blue Shield customer service problem that occurred on November 10th, 2017.