Entergy Corp.: I don't have much confidence that low-level ser...
A Entergy Corp. customer review by GetHuman user ~kathy olsen from November 20th, 2017
Background on ~kathy olsen's case
GetHuman: ~kathy olsen - can you tell our other Entergy Corp. customers when your case took place?
~kathy olsen: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Entergy Corp., and if so, how?
GetHuman: And which of these common Entergy Corp. customer issues best describes the reason you wanted to talk to them?
(Shows ~kathy olsen a list of common Entergy Corp. problems)
~kathy olsen: "Setup service" was why I was trying to call.
~kathy olsen's review of Entergy Corp. customer service
GetHuman: So how would you sum up your experience for GetHuman's Entergy Corp. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kathy olsen: I don't have much confidence that low-level service providers know what they are doing. With each inquiry, either online or by phone I receive a different response. My electric bill has increased from $*** to $*** in the first *.* weeks of February I asked how is this possible. The response was fees and usage when I called. There are also the printed statements I receive. None of them are the same. I am stressed that I will be disconnected any day now. Is there any recourse other than solar?
GetHuman: Let's quantify your experience contacting Entergy Corp.. On a scale of 1 to 5, how easy is it go get help on a Entergy Corp. problem?
~kathy olsen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kathy olsen: I'd give them a three out of five on communication.
GetHuman: And what about Entergy Corp.'s ability to quickly and effectively address your problem?
~kathy olsen: For that I would say one out of five.
GetHuman: And finally- any advice for other Entergy Corp. customers?
~kathy olsen: Call them early in the day or late. Don't forget any personal or account information you might need for Entergy Corp. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kathy olsen taken from his Entergy Corp. customer service problem that occurred on November 17th, 2017.
Entergy Corp.
2.40 of 5 stars | 5 reviews
~kathy olsen's Entergy Corp. Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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