Equifax Freeze Line: Your wed site was difficult to understand. Spe...
A Equifax Freeze Line customer review by GetHuman user ~Janice Garside from November 21st, 2017
Background on ~Janice Garside's case
GetHuman: ~Janice Garside - can you tell our other Equifax Freeze Line customers when your case took place?
~Janice Garside: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Equifax Freeze Line, and if so, how?
GetHuman: And which of these common Equifax Freeze Line customer issues best describes the reason you wanted to talk to them?
(Shows ~Janice Garside a list of common Equifax Freeze Line problems)
~Janice Garside: "Check credit score" was why I was trying to call.
~Janice Garside's review of Equifax Freeze Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax Freeze Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janice Garside: Your wed site was difficult to understand. Spent *** hour, did not get a confirmation and had to make phone call to request one.
GetHuman: Let's quantify your experience contacting Equifax Freeze Line. On a scale of 1 to 5, how easy is it go get help on a Equifax Freeze Line problem?
~Janice Garside: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janice Garside: I'd give them a four out of five on communication.
GetHuman: And what about Equifax Freeze Line's ability to quickly and effectively address your problem?
~Janice Garside: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax Freeze Line customers?
~Janice Garside: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax Freeze Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janice Garside taken from his Equifax Freeze Line customer service problem that occurred on November 16th, 2017.