Equifax: It was a little difficult to understand the lad...
A Equifax customer review by GetHuman user ~Kay from November 19th, 2017
Background on ~Kay's case
GetHuman: ~Kay - can you tell our other Equifax customers when your case took place?
~Kay: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Kay a list of common Equifax problems)
~Kay: "Fix credit score" was why I was trying to call.
~Kay's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kay: It was a little difficult to understand the lady. she had heavy accent that was hard to understand and she also went into different subjects that were irrelevant and i had to keep her focused on the issue i needed help with. she was nice but she could have done better. It was frustrating and took longer than it should have.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Kay: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kay: I'd give them a two out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Kay: For that I would say three out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Kay: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kay taken from his Equifax customer service problem that occurred on November 14th, 2017.