Esurance: The person I spoke with was very pleasant and h...
A Esurance customer review by GetHuman user ~Lisa O from November 19th, 2017
Background on ~Lisa O's case
GetHuman: ~Lisa O - can you tell our other Esurance customers when your case took place?
~Lisa O: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Esurance, and if so, how?
GetHuman: And which of these common Esurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Lisa O a list of common Esurance problems)
~Lisa O: "Overcharge/Strange charge" was why I was trying to call.
~Lisa O's review of Esurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Esurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lisa O: The person I spoke with was very pleasant and helpful in assisting me to understand the various changes in my policy and how they determined the payments and premium.
GetHuman: Let's quantify your experience contacting Esurance. On a scale of 1 to 5, how easy is it go get help on a Esurance problem?
~Lisa O: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lisa O: I'd give them a four out of five on communication.
GetHuman: And what about Esurance's ability to quickly and effectively address your problem?
~Lisa O: For that I would say five out of five.
GetHuman: And finally- any advice for other Esurance customers?
~Lisa O: Call them early in the day or late. Don't forget any personal or account information you might need for Esurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lisa O taken from his Esurance customer service problem that occurred on November 12th, 2017.
Esurance
4.33 of 5 stars | 19 reviews
~Lisa O's Esurance Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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