Eversource: like putting lipstick on a pig, the customer se...
A Eversource customer review by GetHuman user ~john from November 17th, 2017
Background on ~john's case
GetHuman: ~john - can you tell our other Eversource customers when your case took place?
~john: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Eversource, and if so, how?
GetHuman: And which of these common Eversource customer issues best describes the reason you wanted to talk to them?
(Shows ~john a list of common Eversource problems)
~john: "Lower my bill" was why I was trying to call.
~john's review of Eversource customer service
GetHuman: So how would you sum up your experience for GetHuman's Eversource customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john: like putting lipstick on a pig, the customer service representative said that she was going to send a confirmation letter that utility service had been initiated on my name, which I needed to get a boston parking permit. However she never sent it out, called them again a week later the new person said that she was going to send it out and it took another week for me to get it. Being pleasant on phone does not mean that the work is getting done.
GetHuman: Let's quantify your experience contacting Eversource. On a scale of 1 to 5, how easy is it go get help on a Eversource problem?
~john: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john: I'd give them a one out of five on communication.
GetHuman: And what about Eversource's ability to quickly and effectively address your problem?
~john: For that I would say five out of five.
GetHuman: And finally- any advice for other Eversource customers?
~john: Call them early in the day or late. Don't forget any personal or account information you might need for Eversource to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john taken from his Eversource customer service problem that occurred on November 15th, 2017.