Expedia: Des was absolutely amazing and so helpful!!! Sh...
A Expedia customer review by GetHuman user ~Lori Beth from November 27th, 2017
Background on ~Lori Beth's case
GetHuman: ~Lori Beth - can you tell our other Expedia customers when your case took place?
~Lori Beth: Sure. It was morning, on November 25th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Lori Beth a list of common Expedia problems)
~Lori Beth: "Overcharge/Strange charge" was why I was trying to call.
~Lori Beth's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lori Beth: Des was absolutely amazing and so helpful!!! She didn't hang up the phone until she made sure all of my concerns were resolved. Very helpful!!
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Lori Beth: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lori Beth: I'd give them a four out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Lori Beth: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Lori Beth: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lori Beth taken from his Expedia customer service problem that occurred on November 25th, 2017.