Expedia Used to be so good! Now i booked a trip...
A Expedia customer review by GetHuman user ~luz from November 26th, 2017
Background on ~luz's case
GetHuman: ~luz - can you tell our other Expedia customers when your case took place?
~luz: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~luz a list of common Expedia problems)
~luz: "Cancel Booking" was why I was trying to call.
~luz's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~luz: Expedia Used to be so good! Now i booked a trip in business, $*,*** for LA-Phily return, and when I check in I discover only return is business. Called expedia and they told me when they dont have business they offer you coach, but this was NOT PROPERLY COMMUNICATED. They didnt have first and I got a red message on screen while booking (clear)* but with no business they just assigned me a seat in coach and told me I should have read the small print. It is NOT true there were no seats on that class available as I was able to upgrade at airport for $***...not clear, and wouldnt take responsability for this
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~luz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~luz: I'd give them a two out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~luz: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~luz: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~luz taken from his Expedia customer service problem that occurred on November 24th, 2017.