Holiday Inn said i booked through Expedia. I ca...
A Expedia customer review by GetHuman user ~linda from November 23rd, 2017
Background on ~linda's case
GetHuman: ~linda - can you tell our other Expedia customers when your case took place?
~linda: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~linda a list of common Expedia problems)
~linda: "Change booking" was why I was trying to call.
~linda's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~linda: Holiday Inn said i booked through Expedia. I called this naumber a nd waited for close to an hour. They could not find my reservation because none of my emails matched. I asked her what happens if they type in hte wrong email address I don't get an email and then they can't find my reservation. I told her there had to be another way to search and I want to speak to a supervisor. She put me on hold saying it would not be longer than * - * minutes and she would check in on me. That was about a half hour ago and she has not checked in. I will NEVER use EXPEDIA or anyone. I will make reservations directly with a hotel
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~linda: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~linda: I'd give them a four out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~linda: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~linda: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~linda taken from his Expedia customer service problem that occurred on November 18th, 2017.