Expedia: Representative was not helpful when I needed to...
A Expedia customer review by GetHuman user GetHuman-287103 from November 27th, 2017
Background on GetHuman-287103's case
GetHuman: GetHuman-287103 - can you tell our other Expedia customers when your case took place?
GetHuman-287103: Yup. It was evening, on November 25th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-287103 a list of common Expedia problems)
GetHuman-287103: "Edit listing" was why I was trying to call.
GetHuman-287103's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-287103: Representative was not helpful when I needed to cut one day off my reservation. He said he would have to cancel my original reservation, and rebook it, but since the rates had gone up since I originally booked the reservation, it would be more expensive to book * nights than to leave my reservation at * nights, which I don't need. In other words, I was not able to get refunded for the extra night.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
GetHuman-287103: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-287103: I'd give them a three out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
GetHuman-287103: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
GetHuman-287103: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-287103 taken from his Expedia customer service problem that occurred on November 25th, 2017.