Expedia: I am extremely disappointed in my experience wi...
A Expedia customer review by GetHuman user ~kyletracy753 from November 24th, 2017
Background on ~kyletracy753's case
GetHuman: ~kyletracy753 - can you tell our other Expedia customers when your case took place?
~kyletracy753: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~kyletracy753 a list of common Expedia problems)
~kyletracy753: "Update account information" was why I was trying to call.
~kyletracy753's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kyletracy753: I am extremely disappointed in my experience with Expedia and its customer service. After calling no less than * times and being hung up on*disconnected each time after relaying my issue, it seems that the hang up treatment is an intentional ploy to not deal with the issue. Finally, after waiting on hold for upwords of an hour on my *th attempt, I was able to finally speak to a supervisor. The supervisor was rude, her accent was so heavy it was difficult to understand, and she was unwilling to make a minor issue right.**Here is the issue:**I booked a trip from San Diego to Cabo from December ** - January *. Flight was on Spirit Airlines and the hotel was the Hyatt Ziva.**The recent hurricane in Cabo affected the hotel. The Hyatt Ziva is closed until April. So I needed a new hotel.**I called Expedia and explained the situation and booked the Pueblo Bonito Sunset Beach. No change to the flight on Spirit Airlines.**I was told that the refund on my initial purchase left the flight at $****
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~kyletracy753: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kyletracy753: I'd give them a three out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~kyletracy753: For that I would say four out of five.
GetHuman: And finally- any advice for other Expedia customers?
~kyletracy753: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kyletracy753 taken from his Expedia customer service problem that occurred on November 14th, 2017.