Expedia: I booked a hotel in the wrong country. The boo...
A Expedia customer review by GetHuman user ~Rafael Joseffy from November 21st, 2017
Background on ~Rafael Joseffy's case
GetHuman: ~Rafael Joseffy - can you tell our other Expedia customers when your case took place?
~Rafael Joseffy: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Rafael Joseffy a list of common Expedia problems)
~Rafael Joseffy: "Cancel Booking" was why I was trying to call.
~Rafael Joseffy's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rafael Joseffy: I booked a hotel in the wrong country. The booking stated it could not be cancelled. But your representative was extremely helpful and was able to cancel the reservation for me. Thank you so much. I will definitely use Expedia for further bookings.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Rafael Joseffy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rafael Joseffy: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Rafael Joseffy: For that I would say two out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Rafael Joseffy: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rafael Joseffy taken from his Expedia customer service problem that occurred on November 15th, 2017.