Sooooo regretting booking a trip with Expedia...
A Expedia customer review by GetHuman user ~TX COnsumer from November 28th, 2017
Background on ~TX COnsumer's case
GetHuman: ~TX COnsumer - can you tell our other Expedia customers when your case took place?
~TX COnsumer: Yeah. It was afternoon, on November 24th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~TX COnsumer a list of common Expedia problems)
~TX COnsumer: "Change flight" was why I was trying to call.
~TX COnsumer's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TX COnsumer: Sooooo regretting booking a trip with Expedia! Still waiting to get through to a person after * phone calls and three call backs. The call you back service works (hour(s)* later) but then I was disconnected while agent was "researching" three times! Truly frustrated with their pricing as well. They advertise low fare guarantee, but good luck getting refund. They try to say airlines and hotel change the fees when it is really them. What they really want is to sell you their "insurance" on flights and hotel reservations that are already refundable. I will NEVER use them again. (I am a ** year customer.)
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~TX COnsumer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TX COnsumer: I'd give them a three out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~TX COnsumer: For that I would say two out of five.
GetHuman: And finally- any advice for other Expedia customers?
~TX COnsumer: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TX COnsumer taken from his Expedia customer service problem that occurred on November 24th, 2017.