Expedia: I don't think I've ever seen such a poor level...
A Expedia customer review by GetHuman user ~Lana from November 21st, 2017
Background on ~Lana's case
GetHuman: ~Lana - can you tell our other Expedia customers when your case took place?
~Lana: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Lana a list of common Expedia problems)
~Lana: "Update account information" was why I was trying to call.
~Lana's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lana: I don't think I've ever seen such a poor level of service. I called Expedia to apply Reward points on my account, since they weren't properly applied after my previous purchases. I had all required info (i.e. Itinerary number, email confirmations) and all they had to do is to adjust my Reward points accordingly. To make a long story short, after * hours on the phone with * different reps and numerous repetitions of the same story I had to hang up.... I use Expedia for all my travel needs, but when it comes to customer service, they always disappoint. This unfortunately was not my first negative encounter with them.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Lana: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lana: I'd give them a five out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Lana: For that I would say two out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Lana: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lana taken from his Expedia customer service problem that occurred on November 19th, 2017.