Expedia: I need to cancel my flight due to my son surger...
A Expedia customer review by GetHuman user ~Youssef from November 28th, 2017
Background on ~Youssef's case
GetHuman: ~Youssef - can you tell our other Expedia customers when your case took place?
~Youssef: Sure. It was afternoon, on November 25th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Youssef a list of common Expedia problems)
~Youssef: "Cancel Booking" was why I was trying to call.
~Youssef's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Youssef: I need to cancel my flight due to my son surgery. I explained the urgency, the first agent said we will send you an email within * business days, it turned out he was lying he did not even put it on record, second agent said we have to ask the airline and I have to keep calling back, very cold, she didn't even want to take a note of my complaint. And I am not getting any refund back obviously, first and last time expedia.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Youssef: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Youssef: I'd give them a five out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Youssef: For that I would say two out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Youssef: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Youssef taken from his Expedia customer service problem that occurred on November 25th, 2017.