Expedia: Necesito hablar con un agente. Mi reservacion t...
A Expedia customer review by GetHuman user ~Maria Dolores Cruz from November 22nd, 2017
Background on ~Maria Dolores Cruz's case
GetHuman: ~Maria Dolores Cruz - can you tell our other Expedia customers when your case took place?
~Maria Dolores Cruz: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Maria Dolores Cruz a list of common Expedia problems)
~Maria Dolores Cruz: "Change flight" was why I was trying to call.
~Maria Dolores Cruz's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maria Dolores Cruz: Necesito hablar con un agente. Mi reservacion tiene errores y ya me comunique con el Hilton de San Bernardino. Ellos tienen otros precios porque es un evento de la Iglesia Metodista Unida. Yo se lo explique a Expedia, pero el Hotel dice que ellos tienen que arreglar eso. Mis mascotas pagan solo $**.** y no $**.** como dijo Expedia.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Maria Dolores Cruz: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maria Dolores Cruz: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Maria Dolores Cruz: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Maria Dolores Cruz: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Maria Dolores Cruz taken from his Expedia customer service problem that occurred on November 20th, 2017.