Expedia: They answered the phone right away but someone...
A Expedia customer review by GetHuman user ~traveler from November 27th, 2017
Background on ~traveler's case
GetHuman: ~traveler - can you tell our other Expedia customers when your case took place?
~traveler: Yes I can. It was evening, on November 25th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~traveler a list of common Expedia problems)
~traveler: "Make a Booking" was why I was trying to call.
~traveler's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~traveler: They answered the phone right away but someone put me on hold while in the middle of helping me and somehow transferred me back to a new customer service representative. I had to start all over again. I talked to three people over the course of ** minutes, but the problem was eventually resolved.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~traveler: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~traveler: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~traveler: For that I would say four out of five.
GetHuman: And finally- any advice for other Expedia customers?
~traveler: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~traveler taken from his Expedia customer service problem that occurred on November 25th, 2017.