Expedia: The service is so shameful that I'm on the phon...
A Expedia customer review by GetHuman user ~Loved Expedia from November 27th, 2017
Background on ~Loved Expedia's case
GetHuman: ~Loved Expedia - can you tell our other Expedia customers when your case took place?
~Loved Expedia: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Loved Expedia a list of common Expedia problems)
~Loved Expedia: "Cancel Booking" was why I was trying to call.
~Loved Expedia's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Loved Expedia: The service is so shameful that I'm on the phone for over an hour waiting for approval of supervisor.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Loved Expedia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Loved Expedia: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Loved Expedia: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Loved Expedia: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Loved Expedia taken from his Expedia customer service problem that occurred on November 22nd, 2017.