Experian: Absoulutely horrible. I call their customer s...
A Experian customer review by GetHuman user ~bob from November 22nd, 2017
Background on ~bob's case
GetHuman: ~bob - can you tell our other Experian customers when your case took place?
~bob: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~bob a list of common Experian problems)
~bob: "Fix credit score" was why I was trying to call.
~bob's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bob: Absoulutely horrible. I call their customer service line MULTIPLE times.. and they kept transfering me to another dept... and NOBODY answers. I will NEVER do business with them again. NEVER, NEVER,NEVER.... Can you tell that I am a bit frustrated with them.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~bob: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bob: I'd give them a three out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~bob: For that I would say four out of five.
GetHuman: And finally- any advice for other Experian customers?
~bob: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bob taken from his Experian customer service problem that occurred on November 14th, 2017.