Experian: This number is only support * - * Pacific stand...

A Experian customer review by GetHuman user ~seeking to unlock credit freez from November 28th, 2017

Background on ~seeking to unlock credit freez's case

GetHuman: ~seeking to unlock credit freez - can you tell our other Experian customers when your case took place?
~seeking to unlock credit freez: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Experian, and if so, how?
~seeking to unlock credit freez: I used the 714-830-7000 number I found for on the GetHuman Experian customer phone number page I was on: Experian Customer Service Phone Number
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~seeking to unlock credit freez a list of common Experian problems)
~seeking to unlock credit freez: "Remove Credit Freeze" was why I was trying to call.

~seeking to unlock credit freez's review of Experian customer service

GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~seeking to unlock credit freez: This number is only support * - * Pacific standard time, Monday - Friday. I'm trying to reach them on the weekend.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~seeking to unlock credit freez: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~seeking to unlock credit freez: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~seeking to unlock credit freez: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
~seeking to unlock credit freez: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~seeking to unlock credit freez taken from his Experian customer service problem that occurred on November 22nd, 2017.

Experian

4.17 of 5 stars | 881 reviews

~seeking to unlock credit freez's Experian Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Experian, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Experian in any way.

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