Experian: I absolutely could not get thru to them without...
A Experian customer review by GetHuman user ~Credit rebuilder from November 26th, 2017
Background on ~Credit rebuilder's case
GetHuman: ~Credit rebuilder - can you tell our other Experian customers when your case took place?
~Credit rebuilder: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Credit rebuilder a list of common Experian problems)
~Credit rebuilder: "Question" was why I was trying to call.
~Credit rebuilder's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Credit rebuilder: I absolutely could not get thru to them without a credit report number. This was the only way around that. I had gotten my report months ago and never stores the number so I would have had to pay for another report or pay for their credit tracker service (no thanks). All the other numbers were automated and useless.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Credit rebuilder: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Credit rebuilder: I'd give them a four out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Credit rebuilder: For that I would say three out of five.
GetHuman: And finally- any advice for other Experian customers?
~Credit rebuilder: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Credit rebuilder taken from his Experian customer service problem that occurred on November 23rd, 2017.