Express Scripts: Almost every transaction w* them is a problem...

A Express Scripts customer review by GetHuman user GetHuman-237645 from November 5th, 2017

Background on GetHuman-237645's case

GetHuman: GetHuman-237645 - can you tell our other Express Scripts customers when your case took place?
GetHuman-237645: Yes I can. It was late at night, on October 31st.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman-237645: I used the 800-206-4005 number I found for on the GetHuman Express Scripts customer phone number page I was on: Express Scripts Customer Service Phone Number
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-237645 a list of common Express Scripts problems)
GetHuman-237645: "Over charge or strange charge" was why I was trying to call.

GetHuman-237645's review of Express Scripts customer service

GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-237645: Almost every transaction w* them is a problem. Either they send the wrong amount or charge the wrong price. Go ahead, try to get them to credit your acct. It seems no one has any authority to do anything except make annoying recorded calls to tell me they are processing my scripts. Customer svc. reps can't issue credits,it seems "supervisors" can't issue creditsand Pharmisists certainly can't issue credits. Then who? I am waiting over * months for a call from some who can help. This company's service makes me nervous. Very difficult company to deal with.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
GetHuman-237645: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-237645: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
GetHuman-237645: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
GetHuman-237645: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-237645 taken from his Express Scripts customer service problem that occurred on October 31st, 2017.

Express Scripts

3.44 of 5 stars | 189 reviews

GetHuman-237645's Express Scripts Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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