Express Scripts: EMAIL TO ANTHEM:*Unfortunately your prescriptio...
A Express Scripts customer review by GetHuman user GetHuman-443329 from November 2nd, 2017
Background on GetHuman-443329's case
GetHuman: GetHuman-443329 - can you tell our other Express Scripts customers when your case took place?
GetHuman-443329: Yes. It was evening, on October 26th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-443329 a list of common Express Scripts problems)
GetHuman-443329: "Returns" was why I was trying to call.
GetHuman-443329's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-443329: EMAIL TO ANTHEM:*Unfortunately your prescription vendor is Express-Scripts, which is a dishonest service that takes advantage of the customer. My recent experience using their mail order service was a disaster, both service and financial wise.**The service took ** days to establish. First, they denied receiving by mail the five **-day prescriptions, then I received a letter with the prescriptions enclosed saying that I did not have an account. Next, after three phone calls, they delayed filling the prescriptions and wanted to talk with the doctor's office. Finally, they sent out five prescriptions. However, one prescription was for a name brand Toprol XL instead of the generic Metoprol*l. Instead of a $** charge they billed me $*** for the brand name. I did not OK the brand name being sent.**As of today, Express-Scripts is denying fault and refusing to adjust my bill lower to the correct co-pay. I think that Anthem needs to get involved and straighten-out their vendor of drugs. None of
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
GetHuman-443329: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-443329: I'd give them a four out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
GetHuman-443329: For that I would say three out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
GetHuman-443329: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-443329 taken from his Express Scripts customer service problem that occurred on October 26th, 2017.