Express Scripts: I needed my prescription filled right away. Th...
A Express Scripts customer review by GetHuman user ~Happy Customer from October 29th, 2017
Background on ~Happy Customer's case
GetHuman: ~Happy Customer - can you tell our other Express Scripts customers when your case took place?
~Happy Customer: Yup. It was morning, on October 25th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Customer a list of common Express Scripts problems)
~Happy Customer: "Complaint" was why I was trying to call.
~Happy Customer's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Customer: I needed my prescription filled right away. The rep could not rush the prescription but she did call the insurance company to make sure I could get it filled at my local pharmacy as an emergency request. A GREAT HELP!!!
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Happy Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Customer: I'd give them a four out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Happy Customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Happy Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Customer taken from his Express Scripts customer service problem that occurred on October 25th, 2017.