Express Scripts also known as Medco an online p...
A Express Scripts customer review by GetHuman user ~denearau from November 20th, 2017
Background on ~denearau's case
GetHuman: ~denearau - can you tell our other Express Scripts customers when your case took place?
~denearau: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~denearau a list of common Express Scripts problems)
~denearau: "Over charge or strange charge" was why I was trying to call.
~denearau's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~denearau: Express Scripts also known as Medco an online prescription service has horrible service and an unfair refund policy, actually their policy is no refunds. It is all about the money with these people. Imagine my previous doctor made a mistake and reordered a prescription for me and I am telling these people *. I did not receive the prescription and *. I did not order the prescription and *. This doctor is no longer my doctor and has not been since October ****.** They are refusing to refund my account and insisting that I pay for something that *. I did not receive and *. I did not order. (This simply does not make sense)** Medco is a fraud and this is hogwash. I will post my rant everywhere so that others will beware of their policy of No Refunds. I also found out that they contact the doctors for refills. So who is the fraudulent one here?** You are safer going to the pharmacy - CVS, Walgreen, or Rite aid to fill your prescriptions.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~denearau: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~denearau: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~denearau: For that I would say three out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~denearau: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~denearau taken from his Express Scripts customer service problem that occurred on November 13th, 2017.