Express Scripts: Beyond the fairly terrible customer service del...
A Express Scripts customer review by GetHuman user ~Bryan from November 24th, 2017
Background on ~Bryan's case
GetHuman: ~Bryan - can you tell our other Express Scripts customers when your case took place?
~Bryan: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Bryan a list of common Express Scripts problems)
~Bryan: "Recover Account" was why I was trying to call.
~Bryan's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bryan: Beyond the fairly terrible customer service delivered by express-scripts ( over shipping, policy to not ship more than * months supply without prescription re-issue etc... ) This call was to reset my web password. Was asked numerous PII questions only to get forwarded to an endless hold. ( Still holding as I type this. ) I would avoid this company at all costs if I could.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Bryan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bryan: I'd give them a three out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Bryan: For that I would say two out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Bryan: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bryan taken from his Express Scripts customer service problem that occurred on November 23rd, 2017.