Express Scripts: A prescription was not filled because of the do...
A Express Scripts customer review by GetHuman user ~sharon wilson from November 25th, 2017
Background on ~sharon wilson's case
GetHuman: ~sharon wilson - can you tell our other Express Scripts customers when your case took place?
~sharon wilson: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~sharon wilson a list of common Express Scripts problems)
~sharon wilson: "Complaint" was why I was trying to call.
~sharon wilson's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sharon wilson: A prescription was not filled because of the doctor's ineligible writing I was told. My prescription is being mailed back to me and I am to go back to the doctor's office and get another one for the third time.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~sharon wilson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sharon wilson: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~sharon wilson: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~sharon wilson: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sharon wilson taken from his Express Scripts customer service problem that occurred on November 23rd, 2017.