Express Scripts: Ok I had my doctor send my ** day blood pressur...
A Express Scripts customer review by GetHuman user ~anon from November 16th, 2017
Background on ~anon's case
GetHuman: ~anon - can you tell our other Express Scripts customers when your case took place?
~anon: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common Express Scripts problems)
~anon: "Product information" was why I was trying to call.
~anon's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: Ok I had my doctor send my ** day blood pressure meds scripts in. He does it electronically and they received it the first time he did it this way. I call ***** to make sure they got plus check their website. Call them I again check on ***** as now I am out of meds. They say they have nothing from my doctor , my doctor shows me he sent electronically and no kick back received so they did receive it. Oh customer agent told me as I was out to have doctor get me a ** day supply locally I did and so now I had to pay for that. My doctor will re order again this week through them mean while my blood pressure went back to ******* so not only will my doctor charge me for the med he gave me at his office but he made me come back the next day to check so now I am out of money two doctors visit local pharmacy cost and my time and aggravation dealing with these idiots at express scripts. Oh and my insurance denied the meds becasue I have a mandatory mail in policy really this company should be
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~anon: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~anon: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his Express Scripts customer service problem that occurred on November 12th, 2017.