Express Scripts: They say they are convenient yeah right! They a...
A Express Scripts customer review by GetHuman user ~Melissa H from November 21st, 2017
Background on ~Melissa H's case
GetHuman: ~Melissa H - can you tell our other Express Scripts customers when your case took place?
~Melissa H: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Melissa H a list of common Express Scripts problems)
~Melissa H: "Over charge or strange charge" was why I was trying to call.
~Melissa H's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Melissa H: They say they are convenient yeah right! They are more of a hassle then anything! Spent * hours on the phone, the first time I was given the wrong information and the second time was given completely different information! Anytime I call no one knows what they are looking at I have to tell them what to look at how I have to pay. They never completely look at my file and tell me I don't know what I am talking about. If my meds didn't have to keep me a live I wouldn't take half of them , but since if I were to stop taking them I would literally die I have to deal with these morons they have working for them!
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Melissa H: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Melissa H: I'd give them a four out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Melissa H: For that I would say one out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Melissa H: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Melissa H taken from his Express Scripts customer service problem that occurred on November 14th, 2017.