Express Scripts: So sad. My physician faxed and called in my RX...
A Express Scripts customer review by GetHuman user ~anonymous from November 27th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Express Scripts customers when your case took place?
~anonymous: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Express Scripts problems)
~anonymous: "Complaint" was why I was trying to call.
~anonymous's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: So sad. My physician faxed and called in my RX for migraine headaches. That was on May *, ****. It is now May **th and so far nothing. Repeated calls either go unanswered or the customer rep. tells me lies. He said that he would allow an override so I could pick up my medication at my local drugstore today. Went there and of course no override was done. It has been * weeks since my neurologist faxed and called in this medication. Oh well--nothing new for this terrible company. There is no such thing as customer service. Express Scripts has run itself into the ground. Bye.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Express Scripts customer service problem that occurred on November 19th, 2017.