Express Scripts: my prescription has disappeared in transit. th...
A Express Scripts customer review by GetHuman user ~kenneth steger from November 19th, 2017
Background on ~kenneth steger's case
GetHuman: ~kenneth steger - can you tell our other Express Scripts customers when your case took place?
~kenneth steger: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~kenneth steger a list of common Express Scripts problems)
~kenneth steger: "Over charge or strange charge" was why I was trying to call.
~kenneth steger's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kenneth steger: my prescription has disappeared in transit. this has happened several times in the past. i am out of medication and express scripts will do nothing to help until it is missing for * weeks. very nasty supervisors.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~kenneth steger: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kenneth steger: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~kenneth steger: For that I would say three out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~kenneth steger: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kenneth steger taken from his Express Scripts customer service problem that occurred on November 18th, 2017.