Express Scripts: Their "policies" didn't allow for correction of...

A Express Scripts customer review by GetHuman user ~Unsatisfied costumer from November 5th, 2017

Background on ~Unsatisfied costumer's case

GetHuman: ~Unsatisfied costumer - can you tell our other Express Scripts customers when your case took place?
~Unsatisfied costumer: Yeah. It was late at night, on October 26th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
~Unsatisfied costumer: I used the 800-206-4005 number I found for on the GetHuman Express Scripts customer phone number page I was on: Express Scripts Customer Service Phone Number
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Unsatisfied costumer a list of common Express Scripts problems)
~Unsatisfied costumer: "Product information" was why I was trying to call.

~Unsatisfied costumer's review of Express Scripts customer service

GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unsatisfied costumer: Their "policies" didn't allow for correction of their mistake which will leave my ** year old mother without meds unless Walgreens down the roads helps out which I figure they will. I have no idea why BCBS utilizes this company. Their automated systems has only worked * time for me in the last * months.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Unsatisfied costumer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unsatisfied costumer: I'd give them a four out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Unsatisfied costumer: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Unsatisfied costumer: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unsatisfied costumer taken from his Express Scripts customer service problem that occurred on October 26th, 2017.

Express Scripts

3.44 of 5 stars | 189 reviews

~Unsatisfied costumer's Express Scripts Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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